FAQ

All data flows between the Feynarrie online store and your computer, which contain information to protect, such as credit card information, and your contact information have been encrypted according to the most modern standards (SSL 128 bits). 

For security reasons, our store does not store any credit card information on its computers. The data is immediately transmitted to our partner systems for the payment process. Our partners are specialists in data processing and will only use your data for the payment process.

Check our page on the use of cookies click here.

For more information please contact us by following this link.

We offer gift packaging for your purchases so that you can make your gifts upon receipt of your order.

Online sales are offered for selected products. Please note that discounts and dates vary according to our stock and product category. 

Our online store does not refund VAT. Also, we can not grant price changes once the order has been placed. By confirming your order, you accept the price conditions indicated.

The metal parts of our products are made with base metal plated.

Nickel may be contained in some of our products this one complies with the European Union regulation, it is the anti-nickel allergen.

Do not panic ! Several choices are available to you.

1 - You can contact our customer service by phone or email click here.

2 - For a refund please follow the following procedure by clicking here

We remain at your disposal for any further information.

A gift card is a paper voucher or even a digital product to which we assign a face value, that is to say an amount in euros. It works like a payment card or a code with a limited balance. It is very often a gift that we buy to give the person who receives it the possibility of choosing what they want to buy.

It is quite possible to use a gift card online. It works like a discount code. To use it, go to the website of feynarrie.com and add the products you want to buy to the basket. At the time of payment, enter the code of the gift card in the field provided for this purpose.

The delivery time for our products is 7 to 10 working days throughout our shop.

We divide your order into several packages because the items come from different warehouses.

You will receive an email confirmation as soon as each package is shipped.

The cost of delivery always remains to your advantage to satisfy you.

The delivery time is from 7 to 16 days.

If after 16 working days you still haven't received your package, please contact our customer service click here 

Be aware that during public holidays the period may be slightly increased.

Our Customer Relations Center is at your disposal to inform you. Do not hesitate to contact us.